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Returns & Exchanges
Need To Return or Exchange Something?
We're not just a shop, we're a community of nerds, and dammit, this will be a happy community! So at GeekCore we have an industry leading 100 day returns policy* subject to Terms and Conditions. If you're not happy for any reason, as long as your item is still in "new and resalable" condition, we'll be happy to refund or exchange it for you within 100 days of purchase.
Exclusions from the '100 day returns' policy
- Perishable items such as confectionery or food**
- Any products will a seal (such as software), where the seal has been broken**
- Seasonal items (including Christmas jumpers, stockings, tree decorations)***
In some cases, some items, may have their own exclusions to the 100 day return policy. These items will have their restrictions detailed in the description area of the product page.
* We must receive your return within 100 days of the purchase date. The 100 day return policy excludes swimwear, underwear, earrings, seasonal items, (such as Christmas jumpers, stockings and tree decorations). You will be entitled to a full refund or exchange, (excluding delivery upgrades such as Special Delivery or Courier), provided your return is received within 30 days of the purchase date. If your return is received after 30 days of the purchase date, no delivery charges will be refunded, but you are still welcome to obtain a refund or exchange on the items (provided they are not within the exclusions above). Items must be returned in a 'new and resalable' condition, undamaged and complete with all original packaging and tags (if applicable). We reserve the right to refuse returns that are not received in a condition we consider acceptable.
**These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose, are defective or are not as described).
*** A standard 30 day return/exchange policy applies on these items.
Please be advised that for orders which qualified for our threshold of free delivery, partial order returns that result in the original order value falling below this free delivery threshold will have our standard postage charge applied subsequently. For example a customer ordering £70 of goods, selecting free delivery, later decides to return items worth £35 - as a result this, this order no longer meets our free delivery threshold. A £2.99 postage charge will therefore be deducted from any refund. This does not apply in cases of returns made as a result of faulty items or because of errors made by Geekcore.
Where to start
To begin the returns process, please contact us through this form or refer to the email address at the bottom of your invoice.
Someone will get back to you within 24 hours (Mon-Fri) to authorise your return or exchange.
We do not currently offer free returns or exchanges. We will however post any items that you have requested to exchange back to you for free.